What should you do if the customer makes an appointment for lash extensions before going off work?
Refuse or accept? If so, how should you refuse?
As a salon owner, it will be better for the shop to create more performance and accumulate more customers, because the lash artist’s time is the most profitable. If the ten minutes left can create profits, it would be best.
If you’re not generating revenue, those ten minutes are a wage cost.
As a lash artist, each more customer, can do higher performance, get more performance salary income.
Therefore, never give up any opportunity to increase personal performance, can do more than a customer is a customer.
But an lash artist with low professional quality will think, “Oh, I have to work overtime again, and I want to go home early after work. I really don’t want to pick up this customer”, then she will also have a bad mood when serving customers.
Here’s a good way to do it:
Overtime fee of the lash artist for 1 hour of overtime + electricity cost of the whole store + the state of the lash artist’s reception of customers the next day + the quality risk of serving customers when they are about to leave work.
Does this even out the cost of paying?
If the cost is less than the benefit, it can be done.
If the costs outweigh the benefits, then do not execute.
Based on this cost calculation, we suggest that: the following 30 minutes before the reservation as a limit, before 9:30 p.m. booking cannot be refused; Reservations made after 9.30pm can be rejected if there are no special circumstances.
So, how do you turn a customer away?
Premise: cannot take the shop off duty as an excuse and do not receive customers.
Method 1: Explain to customers from a professional perspective to show the professionalism of the store.
Sleight of mouth :XX customer, hello, today is nearly 10 o ‘clock, if you grafted eyelashes so late, glue has not been cured at the end of the direct sleep, will increase the probability of allergy, it is not recommended that you come over this point grafting, can help you to make an appointment tomorrow or later time.
Method 2: from the perspective of the process to the customer the facts, transposition for the customer to consider.
Sleight of mouth: Hello, XX customer, how long will you be able to get to the store? If you want to make it around 10 o ‘clock, you’ll be pressed for time. If it is at 10:30, I can only make a pre-processing for you. It is suggested to make an appointment tomorrow or later time.
Method 3: If a new customer comes to the store directly, you can refer to the following.
Sleight of mouth: Customer XX, I am very glad to have you visit our eyelash store. Since the first grafting takes about 2 hours according to the regular process, it is suggested to reschedule tomorrow or later. To apologize, I’ll give you a $10 cash coupon, which you can use directly next time you come to the store.
“Refuse or Accept? It also depends on the situation.
As a shopkeeper, to make a clear account of this cost; As a lash artist, to balance their own state and performance clear, the above three words must be kept in mind.
This is OUR LASH, one of the best eyelash vendors in China for 3d silk lashes wholesale and eyelash extension wholesale. Please contact with us if you need any help.
