This is Our Lash .
Among the customers of eyelash stores, there are always people who show superiority, arrogance and even hubris. In their cognition, the customer is the shop’s “food and clothing”, need to be respected.
Therefore, there will be some places in language and behavior that cannot be tolerated by eyelash artists.
This kind of customer feels “superior” because they feel that they are “in charge” of buying and selling transactions.
In the process of the eyelash artists recommend the member card or introducing the package, the customer’s arrogance is often shown vividly:
Situation 1: When being introduced, he seems to listen with disdain. Impatient, unwilling to communicate with the eyelash artists, always to find the store manager, to find the boss;
Situation 2: Often interrupts the introduction of the eyelash artists, or even negates what the lash artist says;
Situation 3: Like to “put on AIRS” and order about the lash artists loudly
Situation 4: Deliberately brag about their own status, ability and strength, elevate their own, belittle others.
Encounter such a customer, the eyelash artist’s heart is broken, because the lash artist’s self-esteem will often be hit, in the work of the customer is unreasonable “dwarf”.
In fact, customers are arrogant for a reason. Let’s analyze it from the following perspectives:
First, customers have a certain status or social status, so “big”, show superior, give a person with the feeling of “shelf”.
Second, the customer bought an annual card or a large amount of charge card, appears to be the store’s “big customer”, and then show out as if they’re all kings and queens.
Third, customers understand the industry of eyelash beauty, or understand sales skills, are an expert, so show contempt to the sales of eyelash artists.
Fourth, due to the customer’s personality, personality factors lead to his arrogance, supercilious.
No matter what kind of the customer is, eyelash artists have to deal with them every day, how do eyelash artists deal with arrogant customers?
1) Take a moderate attitude and deal with it patiently.
This is a necessary quality as service personnel, meet any type of customers must maintain a good attitude, in the face of customer questions to be patient to deal with.
2) In terms of sales, customers should be given more time and space to think and make their own decisions.
Since it is difficult for an arrogant customer to listen to advice from others, the eyelash artists only needs to inform her of the specific card items or package.
If the customer recognizes the products, technology, price or service of the eyelash store, he or she will certainly ask questions. If there is a question, it means there is a demand. Or check the price list of the store and so on, since there is an action also indicates that there is a certain demand. It is easier to get involved in communication when she has needs to reach the purpose of sales.
Every day we will meet a variety of customers, there are always some customers can be classified, today we classify arrogant customers, and eyelash artists must apply these analysis and treatment methods to practice.
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