It may be widely believed that young people nowadays lack initiative and responsibility, but it is their lack of social experience and work experience and in the process of communicating with her, it is more because we lack patience and carefulness. As a factory of wholesale lash products, we have some experience to communicate with young work mate.
Let’s start with an example:
When the store manager saw Linda’s list of customers on Friday morning, he almost blew her top.
Shopkeeper: Why did you only collect the total number of customers for one week? When I got off work yesterday, I told you I would collect the total number for a month.
Linda: I heard it was a week
Shopkeeper: I clearly said a month, I clearly remember you said “I know”, but now it became me not clear. Well, even if I didn’t make it clear, if you’re not clear about the requirements, should you ask me?
Linda said she was speechless and went to sort out the customer summary.
Linda’s problem: She didn’t realize that she had a problem with her work attitude and didn’t make any effort to correct it. In fact, what she should do is to accumulate work experience, improve his skills and related work ability.
The store manager’s problem: Is the work arrangement clear enough and does the eyelash technician understand the specific requirements? Are you patient enough to communicate? Is the explanation not clear enough to lead to the lash artists can use the excuse?
So, how to make a post-00s lash artist more responsible?
- Keep the lash artists busy
Whether the store manager’s work arrangement for all the lash artists is reasonable determines whether a lash artist is busy or idle.
If only a few customers are received by appointment every day, or temporary customers are arranged according to the gap, the working time of the lash artist seems to be very busy in the overall time period. However, in fact, if there are many gaps, the lash artists will have more leisure.
In addition, this sudden “leisure” will make the lash artist do not know what to do. Because she has been used to being arranged by the store manager, no one arranged work, will feel very “idle”, this idle time will be wasted. Therefore, to keep lash artist busy, especially those born after 2000 or who have just entered the eyelash industry, they need to arrange their “free time” in advance, and then conduct assessment at weekly meetings. (They don’t know how to arrange themselves, so they need to be managed and arranged by the store manager)
For example, when two eyelash artists are idle at the same time, they ask each other to practice the service process and sales skills.
When one lash artist is free, she is required to tidy up the ciliary bed, articles and clean up the local hygiene.
The new lash artist needs to be familiar with the shop process, sales techniques, reception etiquette and so on.
- When communicating tasks, clarify job requirements
For example, in the case of the store manager, as a store manager, she should not blindly blame the lash artist for not listening and acting carefully. Then, when confronted with similar things in the future, Linda may still talk back and do not work diligently.
So, the problem comes, how to prevent and deal with the problem of the lash artists do not work hard?
1) When communicating tasks, make clear the goal, standard, time, responsible person, and reward and punishment measures.
2) When assigning specific tasks, do not leave loopholes for the lash artist, nor give them an excuse for not working diligently.
Specific description can use numbers or accurate description, such as tomorrow before 5 PM, complete 3 return visits, ensure the accuracy rate of 90%, etc.
3) For the lash artist who does not work diligently, she can be asked to dictate and repeat the task just given after the assignment. This will make sure she remembers what she needs to do and doesn’t make excuses or arguments.
- Trust lash artists unconditionally
Trust the lash artist unconditionally, because they are also positive and willing.
It depends on how the store manager can motivate them. If you trust them unconditionally, they will trust you, because trust is mutual. With this trust premise, it is necessary to recognize the idea of the lash artist first when communicating with tasks or dealing with things. Then, it is important to let them know that their position in the store is very important. For example, although you have just arrived in the store not long ago, you are the store’s reception person. Or, you’ve only been here for three months, but you’ve already got a lot of good reviews from your customers and are already a mature lash artist.
Many young lash artists seem to be very proud, but as long as they grasp their psychological characteristics, follow her mind to communicate and assign tasks, give them a step down at the appropriate time, give them a face, then it is possible that the next time she will make you surprised by her growth.
It is not difficult to communicate with young lash artists born after 2000. The difficulty lies in the mentality adjustment of communication, the good attitude adjustment, the understanding of the personality characteristics of each lash artist, and the improvement of store management according to the methods mentioned in the article. I believe that the team management will get better and better.
