Itching, pain, watery eyes, tightness, red eyes – Solution to eyelash extension problems – OUR LASH
- Itching
Reason 1-The lash adhesive was applied to the root of the natural lashes.
Solution: Remove the improper attached lashes one by one. To avoid this make sure the lash extensions are attached properly to natural lashes.
Reason 2-Didn’t clean well before grafting.
Solution: If the itching was caused by cleaning problems, we have to remove all lashes. So make sure to clean natural lashes thoroughly, this is very important.
Reason 3-Customer is allergic to the eye patches or the tapes.
Solution: Be sure to communicate with the client about her allergies history before grafting, if any customers are sensitive we should convince the customer not to do eyelash extensions.
- Pain
Reason 1-The lash extension are attached too close to natural lashes; or the lash extensions are not attached well so the root crossed up.
Solution: Remove the lash extensions that not grafted well. Pay more attention when grafting, leave 0.5mm-1mm apart from the root of natural lashes and attach carefully especially in the root position.
Reason 2-The eye patches are applied too close to eyes.
Solution: Adjust the position of eye patches and ask customer if the location of the patch is suitable and comfortable.
- Watery eyes
Reason 1-Sensitive eyes
Solution: Ask about the customer’s allergy history, and discourage allergic customers.
Reason 2-The eye patches are applied too high to the eyes.
Solution: Remove the patches and apply a new one in proper position.
Reason 3-Irritation of lash adhesive
Solution: Try to change a different lash adhesive, and pay more attention to take proper amount of lash adhesives each time.
- Tightness
Reason 1-several lash and lash extensions are attached together.
Reason 2-Lash extensions are attached to eyelids instead of natural lashes.
Reason 3-The little fluff are messed with lashes.
Solutions: All of these 3 reasons are irreparable mistakes, only a removal can solve this. So comb the lashes apart to avoid possible faults are quite important.
- Red eyes
Reason 1- Sweating causes lashes run into eyes.
Solution: If the problems already happened, there’s no other choice but remove all lashes. Be sure to keep the proper temperatures of your shop and inform customers of aftercare maintenance again and again.
Reason 2- An allergy.
Solution: Remove all lashes. There’re some cases that customers don’t have an allergy before but after lash extensions she may caught allergy. In that case we can only remove all lash extensions and advise customer to seek for doctors if it is serious.
Reason 3- Didn’t clean the lashes well before grafting.
Solution: Remove all lashes. Clean the lashes well before grafting can avoid a lot of troubles following, red eyes is the most serious problems, try to do this process better.
Reason 4-Lash adhesive not dry through
Solution: Blow the glues dry to see if it’s getting better. Sometimes within 30 minutes when the glues are not dry totally, the irritation of glue may cause tearing and red eyes. When the glues dry the redness will disappear as well. But if the glue dries but redness still exists, we’ll have to remove all lashes and explain to customers.
Our Lash (eyelash vendors) hope you’ll never meet such problems in your career, but I hope you can read this article carefully and take in mind of the problems & solutions to avoid unnecessary troubles.
