The customers of the beauty industry are all female customers, so it is easier to talk about things in common. However, many customers are strangers who do not know the eyelash technician for the first time. In this case, our lash technicians should perform well to win customers (eyelash extensions wholesale china).
The customers who enter the store for the first time and the lash extension technician basically have no communication before, some customers are wary and preventive of the lash technicians, and some even have feelings of rejection and resistance.
Therefore, as soon as the customer enters the shop, the lashes technician will try to solve the problem of customer’s strangeness and shorten the distance between customers.
Get close, sometimes need some small skills, namely detail service.
Details are reflected in all aspects of service, technology and products. We pay attention to details and are invincible.
After the customer enters the shop, the lash technician prepare a glass of water for the customer, this is the least way to treat the customer.
It is also one of the important signs for customers to measure whether they are valued by the store. Next, the lashes extension technician can pay attention to the service of the following four scenes, increase the sense of customer experience, and take the initiative to break the strangeness of customers entering the store:
1) When customers enter the door in summer, if they have sweat on their face or forehead, we can pass a whole box of paper (do not take out a few pieces and pass them over) to remind customers to wipe their sweat.
2) When customers bring their children into the store, we can find a prominent feature on the children, such as white skin, big eyes, clear features and aura. Praise the children first, and then give them candy and cookies, shops can be equipped with some children like snacks.
3) When we see a lot of things in the hands of customers, or the plastic bags they put things in look broken and shabby, you can help customers find a new shopping bag in time and help them put things back together. The incomplete bags can easily lead to anxiety and insecurity, so that customers can rest assured.
4) When the customer carries large or heavy luggage into the store, we should go up to her in time to help her take the luggage and relieve the embarrassment of the customer in time and we should find a place to settle the luggage in the store so as not to let the customer feel free about the inquiry.
Eliminating customers’ strangeness and narrowing the distance between customers is the first problem that lash technicians should solve.
Pay attention to service details, reduce customers’ insecurity when entering the store for the first time, reduce bad emotions, so that customers can complete product selection and eyelash grafting in the relaxed atmosphere of the store.
