When the eyelash artists are marketing their own products, they will often fall into an awkward situation due to some tricky questions from customers. In fact, all customers yearn for beauty, but improper sales are easy to arouse customers’ aversion.
You must often encounter such a situation, the clerk has just started, it was blocked by the customer encountered a few problems, then, customers like got stuck in sleep, occasionally a few words of “well”, “ah”, like gibberish in his sleep, cold the clerk aside, you waited for the customer, but he still lost the chance of selling for nothing.
Today what Ourlash want to share is how to deal with the difficult problem faced by customers. Ourlash is a lash factory but not only a factory, we do eyelash wholesale and we help customers to build and extend their business.
So, what are the questions? And the verbal reference is followed with the problems:
01 Price problem
Customer: eyelash extension service in other shop is much cheaper than yours. Why is it so expensive in your shop?
Verbal reference:
Generally, the customers who choose our service all at once are the customers who have received it in various stores outside. After experiencing it, they will immediately feel the difference in our professionalism.
In addition, the customers who usually choose our store are sure to choose the high-quality store when they read the public comment. No matter the service or the technology, they will get the goods at the same price.
02 Problem of time
Customer: 2 hours? I have an appointment behind me. I’m afraid I don’t have enough time.
Verbal reference:
We also want to finish quickly, so that we can receive more customers every day. And if it’s just a piece of grafting, without checking and carefully sliding the glue, the store can make more money.
But we’re not going to do that. In order to ensure the quality of service, we are responsible for your every eyelash. We not only help each eyelash for smooth glue grafting, to ensure firmness, but also check each one, ensure no adhesion, so for your eyelash health, we are willing to sacrifice more time.
03 Trust problems
Customer: how long does it last?
Verbal reference:
It’s usually between 40 to 60 days.
We adopt the latest Japanese healthy single grafting technique. Before the formal operation, we will clean your eyelashes for 2-3 times, and fully remove the grease, dust and metabolites on the eyelashes, so as to increase the firmness of eyelashes.
The oneself eyelash metabolism cycle of the person is 28 days, Morpheus quality, individual constitution and daily individual behavior habit are effect right eyelash lasting degree , general 20 days or so you can add a kind again, such ok and easy maintain 40-60 days.
04 Personality problems
Customer: you don’t have to sell card to me. I won’t get a membership
Verbal reference:
I don’t want to sell the card to you only, but I just want to tell you the latest discount activities of the store. For example, the daily membership card is 20% off. Recently, there is a new membership package, which can give you $100 as a gift. A membership card really saves you a lot of money. Of course, knowing these activities, you are free to choose.
Our store is a brand chain store, grafting technology and service quality you have felt, so to be our members can definitely rest assured.
Emphasize again, at the time of having a problem, the solution is that you must first maintain professional quality, communication lies in the mood 70% and 30% are content, in any case, the lash artist needs to be combed his own emotions, guarantee the energy and enthusiasm, such ability can give a good impression, on this basis, combined with professional technique, the above four kinds of problems are solved.
In fact, every customer is a potential customer from the moment he enters the store. We need to have the ability to analyze what the customer really wants to express through her difficult language.
Understand customer psychology and master how to communicate with customers and how to meet customer needs in order to better sell membership card, then everyone can grow into an excellent lash artist.
