People are different and lash artists will repel and compete with each other due to different personalities and preferences.
At this time, the role of the shopkeeper is very important, we need to guide the lash artist, help them to have a correct ideology, in essence, the real meaning of improving themselves.
As a beauty salon shopkeeper, when dealing with the competition between eyelash artists, we should do the following five points:
First, know the basics.
The basic situation mentioned here is not only the external condition (height, weight, appearance) of the lash artist, but also her values, attitude, cognition and learning ability.
Understanding these, on the one hand is conducive to staff management, on the other hand can adopt appropriate incentives.
Second, be specific.
When dealing with the competition of lash artists, one should not vary from person to person, but should deal with the case by case.
The shopkeeper, as a manager, should try his best to be fair and impartial when dealing with the competition, and should not be affected by subjective factors.
Third, communicate more.
Due to the differences in responsibilities and work contents between shopkeepers and shop assistants, it is hard to avoid the distance and estrangement.
If you are both the owner and the manager, then you can spend time with the lash artists after work.
If you are a shopkeeper, you can first ask the manager to communicate with the lash artist. Then if the manager cannot handle it, you can communicate with them by yourself.
Fourth, emphasize teamwork spirit
Take an example:
The shop came to a new customer; lash artist A took the initiative to receive her.
After understanding, A knows this customer comes from northeast, inquired some kind of problem of breed of price, eyelash, A feels the customer to be interested in, but did not express to do eyelash extensions however.
At this time, the colleagues B (northeast girl) heard their conversation, take the initiative to help B further communication with customers, between speech and behavior, B revealed to customers that she is also from the northeast this thing, this time the customer reduced the guard.
After the introduction of A&B, the customer chose the eyelash style, B actively praised A’s technology is good, the customer will rest assured that A to help her to do eyelash extensions.
Before long, the customer came back with his friends.
A take the initiative to introduce B help customer’s friend to do eyelash extensions, after that, they are very satisfied and apply membership cards.
In this case, the two lash artists help each other. B makes good use of the advantage that she and the customer come from the same place, and resonates well with the customer. She fights for the opportunity for A and opens the customer’s preventive psychology.
A also took the initiative to help B, their spirit is teamwork.
Fifth, improve training technology and service process.
The technique and service of lash artist are the correct way to open their own value.
In the daily management of the store, “evaluating the excellent rather than the poor” can create a good competitive environment.
To the lash artist with bad achievement, also should give corresponding incentive and take seriously.
If they neglect the lash artists due to performance and other reasons, they will have bad emotions, lose their psychology and feel no sense of their own value, then they may go on the track of malicious competition, destroy the original store environment and affect other lash artists.
It is a good sight that all the lash artists urge each other, chase after each other, be positive and upward. In daily work, the shop mainly guides benign competition and guard against malicious competition, constantly improve their own consciousness, often encourage and make progress together.
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