As an eyelash artist, sometimes you have the time that you need to leave for a while when doing eyelash extensions, but this would be a bad experience for customers, how to express yourself would be very important.
Imagine if you were lying on a bed and being operated by a lash artist. Will you feel a great sense of insecurity when you close your eyes and don’t tell you every step that the lash artist takes during the whole process and leave without any hint?
First, let’s analyze the customer experience from the perspective of psychology.
1) You feel insecure when you close your eyes
It is a common knowledge that it is not easy for people to keep balance when they close their eyes, so people feel insecure when they close their eyes.
2) It’s better to listen with your eyes closed
When you close your eyes, you shut down the neural pathways of vision, so that all the exciting energy can be focused on hearing.
The law of attention concentration is that the smaller the object of attention, the narrower the scope will be and the higher the degree of attention concentration.
When people are interested in a single thing, the degree of concentration is the strongest, and the observation of the object of attention is particularly detailed and profound.
Therefore, when the customer lies on the bed with his eyes closed, he will feel that he can hear more clearly and have a deeper memory and impression of every word and word spoken by the lash artist.
Obviously we exclude those customers who may only dream after closing their eyes. Most customers will care about every step of operation and every professional word of beauty eyelash artist. Therefore, in order to meet these psychological reactions of customers, two things should be done in the process of eyelash extensions:
First, each operation step, need to gently remind the customer
Second, every time you get up and leave, you need to inform the customer in advance
Today, let’s focus on the second point: In eyelash grafting process, if you need to be away for a while, how to express?
If you have been grafted eyelashes by other colleagues, there must be the psychological reaction of the customer;
If you have not been grafted eyelashes, or you have not noticed the psychological reaction, why not go to the store to have a try tomorrow.
In addition to professional technical skills, the more important thing for a lash artist is to standardize the operation process and speech skills.
Every process of eyelash extensions should be quietly reminded of the customer.
Of course, occasionally you need to get up and leave the grafting position, such as: get up to get a hot towel, the store manager asks you for help to find an article, the store has a new customer no one to receive?
Too many situations may cause you to take a break from eyelash grafting in the middle of the procedure, so think again:
1) Provide customers with a sense of security
2) Give customers a sense of respect
3) Give customers the right to know
If you leave without saying a word before you get up to leave, the customer will feel uncomfortable, insecure, disrespected, and trying to hear what you’re doing through ears.
If you tell the customer to leave for about a minute to do something before you get up to leave, they won’t be trying to pay attention to what you’re saying around the corner.
Verbal advice (reference)
1) Leave due to operational procedures
“Now, ma ‘am, I’m going to take off your eyelashes. I’m going to get a hot towel and apply it. Just a moment, please.”
2) Leave due to shop affairs
“Ma ‘am, our store manager wants me to deal with something urgent. Please wait a moment and come back in two minutes.”
“Ma ‘am, maybe the air conditioner is too hot. I’ll get the remote and turn it down. Just a moment.”
3) Leave on personal business
“I’m terribly sorry, ma ‘am. I’ve got an upset stomach. You might want to wait for me.”
4) Leave for other emergencies
“Ma ‘am, there is an administrative staff coming to inspect. I will go over to greet her. Please wait for two minutes.”
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