Whether it is a store member or a non-member (it may be the first time to the store, or it may be the second or multiple times to the store), after the service, the last step of the work, namely the checkout process, is very important. If a customer feels uncomfortable at the final checkout, she may pay reluctantly and not come back again.
Total, Our Lash talk about what details should we pay attention to about the checkout?
- The hygiene condition of the checkout
The general lashes shop may not have a special cashier, and even if there is a cashier, the cashier is surrounded by wires, things messy and express packages piled up. Such a situation will make customers feel that the shop is not standard, and their trust in the shop will be correspondingly reduced.
Especially for first-time customers, the experience of eyelash extension grafting is quite good, but she may feel that it is far from the online comments when she sees the chaotic cashier desk, she may not come again next time.
So in addition to ensuring cleanliness and tidiness, do not put out sundries unrelated to work as far as possible, put items in an orderly manner, arrange documents into drawers, and receive staff lockers by express delivery in time. It is also recommended to replace the broken marker pen or a calculator with incomplete keys… such old things in time.
- The speed and efficiency of the cashier system
It is often seen that coffee shops or catering points queue to pay the bill. This queuing effect can play a good communication effect for catering shops, but it is not suitable for beauty shops.
Generally, it takes 1-2 hours for eyelashes to be grafted. After such a long time, if customers are kept waiting for payment due to the speed and efficiency of the cashier system, they will feel uncomfortable or the efficiency of the shop is low.
As a beauty store, on the one hand to find a way to use a good cashier system; On the other hand, every shop assistant should be trained very skilled in cashier operation.
- Cashier’s service attitude and process
Regardless of the amount, as a shop assistant, you should always smile and be enthusiastic at the cashier’s table.
After confirming the final amount with the customer, ask the customer how to pay. If the customer use a credit card, the clerk needs to take the customer’s card with both hands, circle the amount with a pen on the printed POS list, ask the customer to confirm again, and ask the customer to sign.
If the customer’s bank card balance is not enough, it is best not to say that the balance is insufficient, but to say that this bank is out of service currently, can you change a bank card?
If it is cash, the clerk needs to catch it with both hands, and then spread it on the table separately, confirm with the customer on the spot, if necessary, explain the balance of the stored value card and reminder of coupon expiration to the member customer.
- Giveaways after the cash register
After the cashier is finished, the shop can give some gifts to the customers if they want to, such as a $30 voucher or a small gift box. The customers will feel very happy when they receive this small gift after paying the money, and at the same time, they will have inexplicably good feelings for the shop.
- Escort customers out the door
After completing all of the above steps, the clerk needs to step out of the cashier, follow the customer, or get ahead of the customer to open the door for the customer, escort the customer out, and then bow to the customer and say, “Thank you for coming, welcome to come again.”
Customer’s first impression and favorable impression will improve, and performance will naturally improve.
If you need eyelash extensions wholesale, please contact with Our Lash.
