Like most company employees, eyelash artist can either offer a relatively high salary or the shop can provide opportunities for learning and growth. If there is neither, she is not far away from leaving his job.
Well, Ourlash will talk about learning and growth in basic store training today.
01 Why do we need basic training?
1) Standardization of operation process
After the unified basic training, the operation of eyelash artist is fluent and standardized. When customers come to the shop for consumption and service, no matter which eyelash artist receives them, they can feel the standardized operation process and reception process, and the professionalism of the shop will be improved naturally.
For example:
When I went to make eyelashes yesterday, I happened to see two eyelashes artists operating customers. I noticed that the operation methods of two eyelash artists were almost the same.
It is different from the non-standard operation of eyelash artists in other shops, which is the degree of professionalism. Another suggestion, if you could make all the lashes & tools with the logo of your shop, it will looks more professional, and Ourlash can help you on private label lashes & tools at a very low MOQ and reasonable prices.
2) Unified brand/store image
Train the brand/store system culture, daily code of conduct and work habits, make employees consciously abide by the rules and regulations of the store, say the same greeting words, use the same reception language, speak the same prompt language, send the customer farewell or bow, let the customer deeply feel the image of the store is unified.
In the same way, it can also help the store to create a good working atmosphere, strengthen the loyalty of the eyelash artists to the store, and build an excellent team of employees.
3) Select qualified eyelash artists
In the process of basic training for the eyelash artists, the shop can know whether the lash artist is suitable for this industry, and at the same time, the eyelash artist can have a clear understanding of herself.
Basic training is a process of communication and adjustment between the shop and the lash artists. Generally speaking, the trained staff will serve the shop for a longer time.
4) Reduce the turnover rate
This is really the key, either income or growth, neither of them, lash artists will leave.
Therefore, both professional technical training and basic training can reduce the turnover rate of employees.
The turnover rate is low, the fluidity of the shop’s lash artist division is small, and it can better serve customers.
02 How to develop the basic training plan of eyelash artists
There are two situations:
First, 0 basic lash artist
Second, experienced lash artist
If you are a basic lash artist, you generally need 3-6 months of professional and technical training, in which you need to include all the basic training.
However, if the technical training you arrange does not include all the training content, you will need to go to the store again for basic training.
If you have an experienced lash artist, you should first confirm whether the technology is consistent with the shop. If the difference is too big, you can consider giving up, because different technical habits are hard to adjust, unless the lash artist is willing to start training and learning from 0.
If the difference is small, you can carry out basic technical training in the store.
Secondly, she needs basic training in the store.
As for the content of basic training, please look forward to my update…
